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Service City – Zesty Labs Case Study

OdooMeter Implementation for Mobile Accessories Sales & Service Business

Client Overview

Service City is a mobile accessories sales and service business based in Kannur, Kerala, India. The store offers a wide range of mobile accessories, gadgets, and after-sales service support for walk-in customers.

As a fast-moving retail and service business, Service City requires quick billing, accurate serial number tracking, smooth returns handling, and professional customer communication.

To streamline billing, inventory control, and service workflows, Zesty Labs implemented OdooMeter, a lightweight retail billing and business management software designed for Indian retail stores.

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Business Challenges

Before implementing OdooMeter, Service City faced common challenges seen in mobile accessories retail and service environments:

  • Slow billing during busy hours
    Manual billing increased customer waiting time during peak footfall.
  • Difficulty tracking serial numbers
    Managing IMEI / serial-based products manually made sales and service tracking difficult.
  • Returns & service handling confusion
    Tracking faulty items, replacements, and service returns without a system led to errors.
  • Manual invoice sharing with customers
    Customers often requested digital bills for warranty and future reference.
  • Lack of organized inventory visibility
    Fast-moving accessories required better stock tracking and control.

The business needed a simple, reliable system - not a complex ERP — that staff could use easily at the counter and service desk.

Solution Delivered by Zesty Labs

Zesty Labs implemented OdooMeter, configured specifically for mobile accessories sales and service workflows at Service City.

The solution focused on:

  • Fast, counter-friendly billing
  • Barcode-based product handling
  • Serial number tracking for devices
  • Returns & service (RMA) tracking
  • WhatsApp bill sharing
  • Thermal printer compatibility
  • Clean and accurate invoicing

OdooMeter was set up and tested during real store operations to ensure smooth day-to-day usage from launch.

OdooMeter – Retail Billing Software

Simple Software. Serious Value.

Service City manages its billing, inventory, and service-related workflows using OdooMeter, a simple and reliable billing & business management software built for Indian retail businesses.

Just ₹299 per month

No hidden costs. No complicated contracts.

✔ GST billing & invoicing

✔ Barcode scanning

✔ Serial number tracking

✔ Returns & service handling

✔ WhatsApp bill sharing

✔ Thermal printer support

✔ Designed for Indian small & medium businesses

The same software used by Service City is available to retail businesses across India starting at just ₹299/month.

Start with OdooMeter

Sample Billing Output – Service City by OdooMeter

Below is a real sample invoice generated using OdooMeter for Service City, showcasing how the software handles billing for mobile accessories and service transactions.

What this invoice highlights:

  • Clear item-wise breakup
  • Serial number / product reference support
  • GST-ready billing format
  • Professional layout for retail & service use

📄 OdooMeter Sample Invoice – Service City

 Download Sample Invoice (PDF)

This billing format helps Service City deliver faster checkout, cleaner records, and professional invoices for customers.

Wholesale Customer Performance & Due Analysis

OdooMeter helps Service City monitor wholesale customer performance and outstanding payments through built-in reporting tools.

These reports allow the business to:

  • Identify which customers are buying regularly
  • Compare customer-wise sales performance
  • Track pending invoice amounts for each customer
  • Monitor due balances and payment status
  • Make better decisions on credit limits and follow-ups

With these insights, Service City can maintain strong relationships with regular wholesale customers while also keeping better control over outstanding payments.

Key Highlights of the Implementation

WhatsApp Bill Sharing & Customer Communication

OdooMeter enables instant WhatsApp bill sharing, allowing Service City to send invoices directly to customers after billing.

Benefits:

  • Faster invoice delivery
  • Easy access for warranty & service reference
  • Reduced paper dependency
  • Better customer experience

Thermal Printer Integration

Zesty Labs Service City Images

OdooMeter was configured to work with thermal receipt printers, enabling quick and reliable bill printing.

Benefits:

  • Faster checkout
  • Clear, readable receipts
  • Smooth billing during high footfall

Barcode Scanning & Invoice Generation

Zesty Labs Service City Images

Barcode scanning allows products to be added instantly during billing.

Features:

  • Quick product identification
  • Reduced manual entry errors
  • Faster invoice generation

Serial Number Tracking for Devices

OdooMeter supports serial number tracking for mobiles and accessories.

This helps with:

  • Accurate sales records
  • Easier service & warranty tracking
  • Better accountability

Returns & Service (RMA) Handling

Zesty Labs Service City Images

OdooMeter supports basic returns and service tracking, helping Service City manage faulty items and replacements efficiently.

Results:

  • Clear tracking of returned items
  • Better service coordination
  • Reduced manual follow-ups

Service City Billing & Store Launch – Powered by OdooMeter

Watch how Service City, Kannur launched its store and runs billing operations using OdooMeter, implemented by Zesty Labs.

This includes:

  • Store inauguration moments
  • OdooMeter implementation visuals
  • Real billing counter workflow

These visuals reflect how OdooMeter is implemented as a practical, real-world retail solution.

On-Site Implementation at Service City

The images and videos below capture real moments from the OdooMeter implementation and store inauguration at Service City, Kannur, carried out by the Zesty Labs team.

These visuals highlight how OdooMeter is not just software, but a practical business solution implemented at the store level.

Business Impact

After implementing OdooMeter, Service City experienced:

Faster billing and checkout
Improved serial number tracking
Better handling of returns and service items
Reduced manual effort
Improved customer satisfaction

The store now operates with greater confidence and efficiency, even during busy hours.

Learn More About ERP Challenges in Distribution Businesses

Many retail and trading businesses, including mobile accessories stores, face challenges such as inventory control, billing efficiency, and supply chain coordination.

To understand these issues in more detail, read our in-depth article:

Read the blog:

Top Challenges Faced by the Distribution and Supply Industry and How Odoo ERP Solves Them Efficiently

This guide explains the most common operational problems in distribution and trading environments and how the right ERP system can streamline inventory, billing, and business workflows.

Looking for a Similar Solution?

If you run a mobile accessories store, gadget shop, or service center, OdooMeter can be configured for your workflow.

 +91 8547341801

 contact@alraislabs.com

Book a free demo and see how OdooMeter works for your business.

ABOUT 

ZESTY LABS

Zesty Labs a part of Alrais Labs is a leading global Odoo partner with offices in Germany, India, Oman and the UAE. Established in 2009, we specialize in delivering customized ERP solutions. 

Contact Us Today

 +91 8547341801

 contact@alraislabs.com

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